Wonderland Gardens (“we” and “us”) is the operator of
(https://www.wgbotanicals.com) (“Website”). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund. - Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer. - Returns
3.1 Return Due To Change Of Mind
Wonderland Gardens will happily accept returns due to change of mind as long as
a request to return is received by us within 3 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Wonderland Gardens) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
3.2 Warranty Returns
Wonderland Gardens will happily honor any valid warranty claims, provided a
claim is submitted within 10 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Wonderland
Gardens to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.4 Change Of Delivery Address
Orders placed before 02 PM – EDT (UTC-04) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Wonderland Gardens will ship to P.O. box addresses using postal services only.
We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider. - Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps. - Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Wonderland
Gardens encourage you to be aware of these potential costs before placing an
order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Wonderland Gardens at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.
- Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already shipped you responsible for shipping and a 10% restocking fee. - Insurance
Parcels are not insured you must select the $11.75 option to insure your mail in case of damaged or lost parcel.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will only refund or reship if you select and pay for insured mail. We are not responsible for lost or stolen mail.
- Customer service
For all customer service enquiries, please email us at Brandon@wgbotanicals.com or text 808-371-6077
